Terms & Conditions
Introduction
Hi there! This website, https://clairekenna.net/, is owned and operated by Claire Kenna ABN: 26 657 117 842. If you have any questions or need further information, please contact Claire and her team at: hello@clairekennaenergy.com.
This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from us. Please take a moment to read it, as it sets out the terms of our relationship so that we may both benefit from clear boundaries and knowing what to expect from each other.
When you visit this website, use our services or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t agree, you should not continue to visit this website or purchase from us.
This document may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
There may be additional specific terms of service provided to you in relation to our services, trainings & retreats. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
Content Disclaimer
On this website and our social media accounts you may find information about our services, as well as information about spiritual development. This information is provided solely for your personal growth, and to share insights and tools that support your human experience.
We do our best to provide valuable information, but we cannot be responsible for the use that you make of that information. Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances.
There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.
Any testimonials or results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.
While we take all reasonable care to ensure that the information we provide is accurate, relevant and up to date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!
We may modify the content provided on this website at any time, including altering or deleting it without notice.
Visitor Responsibilities
You are responsible for your own safety and well-being while browsing the internet. Do not take action or make major life decisions without first seeking independent, appropriately qualified professional advice specific to your individual needs.
Downloads
This site may offer paid and free downloads. While every effort is made to ensure these downloads are safe and hassle free, we are not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without our knowledge or consent.
External Links
From time to time we may provide links to external sites. We have no control over the information provided on these sites, and the links are solely for your information, education and support. While we believe these links lead to reputable businesses, any relationship you enter into with them is at your own risk, and we are not a party to the transaction in any way. If you find a broken link, feel free to let us know.
Disclaimer for Services
There are a number of ways you may choose to work with us that are available to purchase or book through our website. The terms and conditions in this document apply to all of our services and products unless alternative terms are explicitly provided to you.
We offer:
• workshops, events & ceremonies
• deep mentoring programs & group immersives
• training programs
• 1:1 consultations,
• retreats.
At the core, we offer 'soulwork’. We help you discover, uncover and explore deeper layers of your being; within a mind-body, somatic, and shamanic framework. Our offerings intend to be pathways that invoke meaningful inner-change and support your journey of personal healing and empowerment.
Our highest values are to provide you with the tools and practices that support you in remembering your own divinity, sovereignty, and innate spiritual essence. If at any point you feel that we have compromised these ethics, please let us know.
Why Work with Us?
Claire has pursued extensive study in soul-centric human development. Her team members are similarly selected for their professional knowledge and personal commitment. Claire holds the following qualifications:
• Certified Kinesiologist
• Certified Breathwork Coach
• Certified Shamanic Energy Medicine Practitioner
• Certified TRE Facilitator
• Certified NLMM Provider
• Certified Yoga Teacher
• Trained Meditation Teacher
• Trained in Somatic Therapy
• Trained in Trauma Informed Facilitation and Care
Our Responsibility
We make best practice our priority, and engage in ongoing study to keep our skills up to date. It is our intention to always work in integrity and to respect your autonomy.
We choose carefully who we can support and who we are not meant to work with. We reserve the right to choose not to work with you if we don't feel like you're a good fit for our services. If this happens, we will either refer you to someone we believe will be more suitable, or if you are determined to work with us, we are happy to collaborate with a licensed professional who can provide a level of support beyond the scope of our services.
Your Responsibility
There is no such thing as a magic wand or a quick fix. We simply provide you with the tools that support your healing and desired outcome, yet it is ultimately your responsibility to implement these learnings as you see fit. The tools we share with you
only work if you use them, and it takes commitment and consistency to see results. You will need to display self-responsibility and agency in following through with any tasks or activities we discuss. We expect you to show up for yourself. If you choose not to that's on you.
You hold all the power and sovereignty in your own hands. It is imperative that you take ownership of your healing journey, listen to your own intuition and not become reliant on us or other practitioners to ‘fix’ you. We support you to listen to your own inner knowing and guidance and not give your power away to external influences. This includes taking self-responsibility for your own process and outcomes. Please only sign up to work with us if you are ready to truly commit to this work. We are not here to waste your time and we respectfully ask that you do not waste ours.
You must be cautious using the practices taught in our containers at home by yourself. We prefer that while you are starting out, you do so only under supervision. This is to ensure your safety. You are prohibited from using our practices with others, such as your own clients, friends, or family. We have extensive training that qualifies us to facilitate their use. They are not to be used outside our container unless you also have specific training.
Our work revolves around the creation of a reciprocal relationship based on transparency and honesty. Mutual respect is an essential element of our work. We expect you to show consideration for us, your fellow participants, and for yourself.
Important Information
You will need to approach this work with a curiosity and openness to exploring your spirituality. If you are closed off to new concepts and experiences, or fixed in your expectations, you won’t benefit from our work. It is the nature of our work to sometimes explore esoteric concepts, and the ‘mystery’ realms. Sometimes personal discoveries will go unexplained. You need to enter the work with a willingness to surrender, go with the flow, and trust the process.
We hold strong boundaries around time. Please do not call Claire or our team unless you have been specifically invited to do so. All correspondence should be via email. If you would like to discuss an issue with us in more detail, please book a follow up session.
It is common for our clients to enjoy our work and enthusiastically drag friends and family members in to enjoy our services.. Unfortunately, they may not have a positive experience as they have not chosen to be there of their own accord. You must feel called to this work. Just because you feel this calling doesn't mean your loved ones will. We warmly encourage you to rave about your experiences with us, but please respect their autonomy and remember that it has to be their decision to attend anything we offer.
After working with us or experiencing one of our offerings you may feel stronger waves of emotions, bigger feels, or sensations that feel unfamiliar. We do our best to prepare you for this within our containers; however be understanding and gentle with yourself in the days following if you are experiencing heightened sensitivity. Most often this is your energy recalibrating itself. If you have concerns regarding this, please reach out to us via email for support.
Suitability
Our guidance and coaching is not counselling, therapy or a substitute for mental health support. We are not clinically trained, and do not offer any kind of diagnoses with our services or offerings. It is your responsibility to consult an appropriately qualified mental health professional if you have questions or concerns that go beyond the scope of our services. We will happily have a chat with anyone interested in our services; but to work together, we would need to collaborate with other care providers to ensure you receive the level of support you need.
Our services are best suited to those who feel called to work within a holistic and multidimensional (body, psyche, and spirit) framework, to achieve their desired results. Sometimes we work with non-traditional healing methods; an openness to step out of the ‘ordinary’ is required when working together. You will get the most out of this work
if you are serious about creating change in your life. It’s important that you enter our spaces willing to meet yourself honestly, face uncomfortable truths, and show up for yourself.
This work may not be suitable for you if you’re unwilling to get uncomfortable at times, take responsibility for your journey or transmute advice into action. Be prepared to honour where you are at and lean in when you meet the hard stuff.
We screen all participation in our group programs before working together. This is so we can be mutually satisfied that our services best meet your needs.
Results
We can't control anyone else's experience. Your results will be unique and varied based on a range of factors outside of our control. What you get out of your participation will depend on your capacity to lean into the experience, follow the expert advice we provide, and engage with the learnings that are shared in our containers.
Limitation of Liability
We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to providing the goods or services again, or if we are unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.
If you feel that there is a problem with any meditation or download you have purchased from our website, please let us know within 7 days. For our services, we ask that you let us know within 48 hours if any issues arise, or if you are not happy for any reason. We are keen to understand what has gone wrong so that we can address your concerns and try to find a mutually acceptable solution. You can expect a response from us within 48 hours, excluding weekends.
We do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer
guarantees and other consumer protection provisions set out in the Australian Consumer Law. We are human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let us know.
While we make all reasonable efforts to ensure that this website and our services and downloads meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any loss or damage arising out of or related to our website, any downloads or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.
You take full responsibility for your implementation of any suggestions that we may make while providing my services. You understand that our advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or making significant changes. You agree to indemnify us against all consequences arising directly or indirectly from your choices.
You expressly agree that if this limitation of liability is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to us for our products or services.
Intellectual Property
The content of this website and content shared in all our offerings, trainings, resources, downloads, ceremonies and retreats is protected by copyright laws and treaties around the world, with all rights reserved.
You may not copy or reproduce any part of our publicly available content without Claire’s written consent.
If you are participating in our training or retreats, content may be printed or downloaded to a local hard disk strictly for your personal and non-commercial use. Our materials contain trade secrets that are offered exclusively to participants. It is an essential condition of participation that you agree that you will not provide extracts of any training or retreat material to anyone else under any circumstances.
Commercial exploitation of our content in any way that competes with our business is strictly prohibited.
You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Payment Terms
All payments made through this website are processed using Stripe. We do not have access to your account details. Any financial information you enter is stored under Stripe’s security policy: https://stripe.com/docs/security/stripe.
We require payment in advance for all of our downloads and services, unless we have agreed to offer you a payment plan.
Payment plans are offered for your convenience only, so you can spread your payment out over time. You are still committed to paying the whole amount, even if you change your mind about completing the program, as you have had access to my intellectual property. It is your responsibility to ensure you have sufficient funds to make payment instalments on time. If a payment is overdue we will send a reminder. If there is no communication from you and you have received three reminders, your access to the content will be suspended until your payments are up to date.
Delivery
For face-to-face and in-person services and offerings, the venue details will be provided at the time of booking.
All other services and offerings are held online using Zoom video conferencing software. The link and information about how to participate is sent out at booking. Please make sure you read your confirmation emails as they will help you prepare for our call.
Appointment Policies
If you need to reschedule your consultation, you must give us at least 48 hours’ notice, so that we can offer that time to another client. If you fail to provide us with sufficient notice, or do not show up for your consultation, you will forfeit your payment.
If you are prevented from attending a consultation due to emergency circumstances beyond your control, please let us know as soon as possible, as we may offer an opportunity to reschedule at Claire’s sole discretion.
There is no rescheduling available for ceremonies and events, as numbers are kept low to allow for intimate connection. Please ensure that you are able to attend before booking in.
For group programs and trainings, you will need to consult the specific appointment policies set out in your Participation Agreement.
Refund Policy
We do not offer a refund if you change your mind about a purchase, so you are encouraged to consider carefully whether a particular offering is right for you before you make your payment.
Respectful Communication
We reserve the right to delete any comments on our website or social media accounts which are rude, offensive or which we deem to be unacceptable. Keep it kind and play nicely, please!
Dispute Resolution & Jurisdiction
If you have any concerns, issues or complaint arising out of your use of this website, our products or services, or these terms and conditions, you agree to communicate with us with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please send an email to Claire and her team at hello@clairekennaenergy.com and expect a response within 48 hours excluding public holidays & weekends.
If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not all able to meet conveniently in person.
The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, we will suggest 2 mediators from the Law Institute of Victoria’s “Mediator Directory”, having first confirmed their availability. You must choose one of these mediators within 7 days of receiving the suggested names.
You agree to share all the costs of mediation equally with us.
You agree with us that no-one involved in the dispute will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
If a dispute arises, you agree with us that no-one involved in the dispute will engage in any public discussion about the issues. We will all behave politely towards each other, and avoid any conduct or communication which might reasonably be expected to interfere with any other person’s business or personal interests.
This agreement is subject to the governing law of Victoria, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.